Frequently Asked Questions
Everything you need to know about your Trapstar London order.
How long does shipping take?
Standard UK shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, with all tags and packaging intact.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website.
Are your products authentic?
Yes, all products purchased directly from our official website are 100% authentic. Every item features a unique 'Certilogo' tag to verify its authenticity.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you restock sold-out items?
Due to the exclusive nature of our drops, many items are limited edition and will not be restocked. We recommend signing up for our newsletter for updates on future releases.